Operating and managing an always-on, cloud-based, connected IoT solution can be challenging for your Connected Products and Smart Services business.
Not only is it complex, given the multiple, interacting system components across a WAN, it needs to be available 24x7 throughout the year. Customer issues must be analyzed and addressed rapidly with the required fixes rolled across system components.
Thinxtream has extensive expertise in IoT operations for Connected Products and Smart Services. Once we have developed and deployed your IoT solution, our teams can continue to provide DevOps for your IoT cloud applications. Our teams can monitor the health of your IoT solution on a 24x7 basis and provide online support to your customers. We can analyze customer issues, and design, test and rollout fixes across impacted system components as required. We can manage the submission of all your IoT apps to the various stores. You can also leverage our services to brand and provide marketing support for your offerings.
Are you facing challenges managing your IoT solution?
Connect with us today to leverage our IoT operations expertise.
Thinxtream can offer you DevOps, a combination of Development and Operations that automates the processes and operations of the software development and deployment cycle, for your IoT solution.
As part of our IoT operations and IoT solution DevOps responsibility, we will manage all the challenges resulting from the increased frequency of solution releases across your IoT devices, IoT cloud, IoT apps and other system components. Using an appropriate mix of processes and tools backed by years of experience, we will address the many combinations of embedded hardware and platforms, complex builds that often require elaborate configurations, from generic cross toolchains to complex board support packages (BSPs), and create production-like simulated environments for automated testing.
We use a variety of Continuous Integration and deployment(CI/CD) toolchains to effectively run and manage DevOps for your IoT solution.
We use API-based platforms to build extensible applications, which are modular and can be upgraded or replaced easily. API management involves defining and publishing APIs, controlling access, defining limits and throttling usage, analyzing and reporting usage and performance.
We can host your IoT solution and use tools to create an error-free environment for code deployment and updates to the IoT device, IoT cloud, etc. Using version control, different versions can be written and deployed for different scenarios including development, staging and production.
We integrate automated test tools, for rapid rollout of high-quality releases for your IoT solution. Using test-driven development, test cases are written first and applied to test new code. Automated tests are also used for regression tests.
Thinxtream can monitor your IoT solution across its entire ecosystem, providing visibility from the edge to the core. As part of our IoT operations and IoT solution monitoring responsibility, we can deploy AI tools to detect anomalies and predict faults, carry out root cause analysis and perform auto-remediation. We analyze usage patterns and identify opportunities to improve user experience and increase customer satisfaction.
We can also perform the security monitoring of devices and cloud resources. To protect your users, devices, and business, we secure IoT devices by proper device identity management, access control, policies and encryption. Such measures ensure that the data is kept private, access to devices and cloud resources is restricted, and usage of resources is auditable.
Elastic LogStash®, Syslog-NG®, RsysLog™, Apache Flume™, Splunk™, Apache Kafka®, Azure® Application Insights
Amazon Elasticsearch®, Amazon CloudWatch®, Azure Monitor, Amazon EMR®, Azure HDSight, Amazon ML® and Amazon SageMaker®, Azure Machine Learning
Kibana®, Qlik®, Tableau®, Azure Power BI®, Azure Stream Analytics, Azure Data Lake Analytics, Amazon QuickSight®, Amazon Kinesis® Analytics
Azure Notification Hub, Amazon Simple Notification Service® (SNS) and Amazon Simple Email Service® (SES), AppRiver®, CallFire®
Azure Logic Apps, Mulesoft, AWS Step Functions, AWS Simple Workflow Service® (SWS), Schneider Electric's Skelta, Node-RED
AWS IoT Device Defender®, AWS Trusted Advisor®, AWS Personal Health Dashboard®, Azure Security Center
Are you facing challenges operating your IoT solution?
Connect with us today to leverage our IoT solution DevOps and monitoring expertise.
Thinxtream can provide support for your IoT solution to your customers, as well as your internal staff, as part of our IoT operations responsibility.
Our teams can man your support desk and provide L1/L2 services to your customers through an expert desk for:
Clarifying installation, setup, configuration, and use of the solution
Recording solution defects, service outages, etc. for resolution
We can also provide similar support to your sales/customer service/field support staff as part of our IoT customer & field support.
In addition, we can provide L3 support to your internal teams and resolve issues if we are responsible for IoT solution DevOps and maintenance.
Our support services are non-voice based (e.g. email) with varied time zone coverage and specific SLAs.
Thinxtream can maintain your entire IoT solution across all components.
Post development as part of our IoT operations responsibility, our teams can resolve hardware, firmware and software issues in your IoT devices, IoT cloud, IoT apps and other subsystems of your IoT solution.
In IoT solution maintenance, we can offer you dedicated maintenance teams, which will help you resolve defects rapidly, or perform scheduled maintenance with periodic (e.g. quarterly) releases.
Are you facing challenges supporting your IoT solution?
Connect with us today to leverage our support and maintenance expertise.
Thinxtream can assist you in managing your IoT apps on various app stores such as Apple® App Store, Google Play™ and Amazon Appstore™.
After development as part of our IoT operations responsibility, we can submit your apps to the app stores in accordance with the respective store review guidelines and work through any listed objections. We can design and maintain the app store pages.
Once your apps are listed on the stores, we can conduct user analytics and run user engagement campaigns:
Using Google™ Analytics, Apple Analytics, Amazon Pinpoint®, Adjust
Using Amazon Pinpoint and AWS Mobile Hub™
Using Apptentive
Using AWS Simple Notification Service (SNS)
In addition under IoT apps marketing, we can design, host and maintain a microsite for your IoT solution addressing various elements including features, specifications, datasheet, FAQs, licensing terms and support request form.
We can brand your IoT solution flexibly in multiple ways, and Thinxtream is experienced in all of the following options:
With your branding
Joint branding with Thinxtream
Thinxtream branded
Cloud-based IoT solutions require quick, easy and error-free deployments on demand. This is essential for implementing DevOps processes. Infrastructure as Code (IaC) enables provisioning and managing IT infrastructure using source code, rather than manual processes or standard documented procedures. Using tools from AWS® and Azure®, IoT cloud solutions can be easily and rapidly deployed, in an extremely reliable, repeatable, error-free manner. Read our IoT Cloud Deployments using IaC Methodologies White Paper.
Managed IoT services mean an outside partner takes ongoing responsibility for a live IoT solution — DevOps and deployment, 24x7 health and security monitoring, customer and field support, maintenance releases, and app store management — rather than the client’s internal team running it after launch.
IoT operations covers IoT DevOps (CI/CD, hosting), IoT Monitoring (24x7 health and security monitoring), IoT Customer & Field Support, IoT Maintenance, and IoT Apps Marketing (app store submission and analytics).
Thinxtream uses Jenkins, Jenkins X, Azure DevOps, AWS CodePipeline, AWS CodeCommit, AWS CodeDeploy, and GitLab CI/CD for continuous integration and deployment of IoT solutions.
Yes. Thinxtream hosts IoT solutions on AWS, Azure, Google Cloud, or private data centers, using Infrastructure-as-Code tools like Ansible, Chef, Puppet, AWS CloudFormation, Azure Resource Manager, and Terraform, plus container orchestration via Kubernetes, Amazon ECS, and Docker.
Yes. Thinxtream’s teams can monitor solution health 24x7, provide L1/L2/L3 customer and field support (typically non-voice, e.g. email-based, with defined SLAs), and manage app store submissions and updates.
Yes. As part of IoT solution monitoring, Thinxtream deploys AI tools to detect anomalies, predict faults, carry out root cause analysis, and perform auto-remediation — alongside analyzing usage patterns to identify opportunities to improve the customer experience.
Yes. Thinxtream performs security monitoring of devices and cloud resources using tools like AWS IoT Device Defender, AWS Trusted Advisor, and Microsoft Defender for Cloud (formerly Azure Security Center), securing devices through proper identity management, access control, policies, and encryption. See the IoT Security page for the underlying security model.
Yes. Managed IoT operations combine DevOps tooling (Jenkins, Azure DevOps, AWS CodePipeline) with enterprise integration platforms (Azure Logic Apps, MuleSoft, AWS Step Functions), so a managed solution can plug into a client’s existing systems rather than operating as an isolated silo.
IoT apps can be operated white-labeled with the client’s branding, co-branded with Thinxtream, or fully Thinxtream-branded.
