What are the business benefits of IoT?

IoT delivers benefits across four dimensions: transforming customer experience (better insight, proactive support), operational processes (removing bottlenecks, compliance), business models (new revenue streams, ecosystem collaboration), and marketing (targeted campaigns based on usage data).

How does IoT transform operational processes?

IoT helps streamline processes by eliminating bottlenecks, enables workers to focus on higher-value tasks, allows performance management using real data, and increases regulatory compliance through automated data-based audits.

How does IoT transform business models?

IoT enables globalized operations, ecosystem collaboration with partners, the creation of new digital businesses layered on traditional products, and new revenue models such as product-as-a-service and usage-based pricing.

Can you give a real example of IoT transforming a business model?

Thinxtream helped a Technology Firm build a managed device-as-a-service (XaaS) platform on AWS IoT, enabling subscription-based revenue for multiple device types through channel partners.

How does IoT transform customer experience?

IoT enables greater and quicker customer insight, high-quality proactive support, the ability to create new offerings based on usage data, and more targeted marketing efforts.

IoT Business Benefits for Device Makers

GAIN GREATER, QUICKER INSIGHTS

Extend your customer engagement beyond the sale
Get real-time data on customer purchasing behavior, usage
Obtain real-time data on your product performance

DELIVER HIGH-QUALITY SUPPORT

Resolve your customers’ problems proactively
Reduce wait times for your customers
Improve positive interactions with customers
Lower your customer support costs

CREATE NEW
OFFERINGS

Update features in your offerings
Improve design of your offerings
Adjust your future offerings
Innovate new, customized offerings

TARGET MARKETING
EFFORTS

Understand your customer preferences
Create targeted marketing campaigns
Improve your marketing ROI

Are your customers satisfied with the UX of your IoT solution?

Connect with us today to implement a modern front-end for your IoT solution.

STREAMLINE YOUR
PROCESSES

Identify and eliminate bottlenecks in your business
Minimize work-in-progress by frequently deploying processes
Create event-based automated processes

ENABLE YOUR
WORKERS

Deploy for innovation and creativity instead of repetitive tasks
Enhance productivity and span of your workers
Virtualize the work from the location

MANAGE YOUR
PERFORMANCE

Analyze detailed trend and comparative information
Decide on the basis of real data
Break silos with cross-functional collaboration

INCREASE YOUR
COMPLIANCE

Enable deeper, effective data-based internal audits
Assess risks thoroughly by breaking up info siloes
Collect compliance data automatically based on rules
Address compliance risks by usage/data tracking

Is your IoT solution integrated with your enterprise systems?

Connect with us today to implement enterprise integration for your IoT solution.

GLOBALIZE YOUR
OPERATIONS

Extend your global footprint with integrated information
Gain worldwide synergies while being locally responsive

COLLABORATE IN YOUR
ECOSYSTEM

Leverage data shared with your partners and customers
Launch new business relationships

CREATE NEW
BUSINESSES

Offer digital/service wrappers for traditional products
Launch digital products complementing traditional products
Build smarter products

OFFER NEW
BUSINESS MODELS

Enable new revenue streams and pricing based on performance and usage
Deliver product as a service

Are you leveraging the data generated by your IoT solution?

Connect with us today to implement big data analytics and machine learning for your IoT solution.

We offered our IoT Services to develop an IoT Solution on Azure IoT Hub for a Computer Peripherals OEM to address their Field Support requirements. The Field Support IoT solution enabled our customer to remotely monitor their products in the field, provide remote field support services, remote updates and preventive maintenance, and achieve a high first-time fix rate, while reducing their field support costs. Read the Case Study.

Leveraging our IoT Services and our advanced expertise in AWS cloud, firmware and mobile technologies, an Electronic Tools Company launched their first Smart Product with OTA software update capability, opened a new revenue stream and gained industry recognition for their innovation. With cloud connectivity and a mobile front-end, the Smart Product alerted home users to critical events in their homes. Read the Case Study.

A Specialty Printer Company leveraged our IoT Services and expertise in AWS cloud, firmware and mobile technologies to build a Smart Connected Product Ecosystem. Our IoT solution enabled our customer to offer a smart product, supporting mobile apps and an e-commerce store to drive post-sale revenues of custom digital content and consumables. What’s more this was done without the need to invest in expensive retail distribution channels. Read the Case Study.

Using our IoT Services and our advanced expertise in AWS IoT, a Technology Firm built a managed “X”-as-a-Service (XaaS) platform to offer subscription-based, device-as-a-service to end-users for multiple device types and models, through channel partners. Our IoT solution, enabled them to offer custom portals with different access levels for OEMs and their channel partners across the Printer, Retail and Medical Equipment markets. Read the Case Study.

Customer Experiences,
Operational Processes
& Business Models