Great Quality Wireless Printing On-the-Go!

PrintJinni (BlackBerry Version) is a wireless mobile printing app for BlackBerry smartphones that provides high quality preview and prints, and enables direct printing to printers, which are PostScript® 3/PCL 5®/PCL 6® compatible, and SNMP-enabled with Wi-Fi support or accessible on a Wi-Fi network. It gives you the freedom to print a broad range of formats from your favorite mobile apps to a wide range of printers from different manufacturers.

	Word, Excel® and PowerPoint® documents (Microsoft® Office 2003, 2007 and 2010)
	PDF
	JPEG (photo)
	Email content
	Text content (supported with “Paste Board”)
	(In addition, PrintJinni supports printing of webpages.)

Yes, PrintJinni (BlackBerry Version) supports Microsoft Office 2010 documents.

You can install PrintJinni (BlackBerry Version) from the BlackBerry AppWorld. You need to access BlackBerry App World from your device (this requires BES or BIS connectivity).

No. You only need to install PrintJinni (BlackBerry Version) wireless mobile print app on your BlackBerry device. There is no need to install any additional software on your PC.

No. The ability of PrintJinni (BlackBerry Version) to print directly to a printer over a Wi-Fi connection bypasses the need for an intermediary PC.

Yes, PrintJinni (BlackBerry Version) needs you to have internet access through Wi-Fi, BES, BIS, TCP Cellular, or Wap 2.0 to access our Cloud Services. This requires you to have an appropriate broadband/cellular service connection. Please check the applicable charges and other terms of usage of your broadband/cellular service connection.

Yes, you can. PrintJinni (BlackBerry Version) allows you to wirelessly print to any supported printer with Wi-Fi support or that is available on a Wi-Fi network. You have a choice between auto-discovered and manually-configured printers.

PrintJinni (BlackBerry Version) lets you print most documents in their native format directly from your BlackBerry device. Our goal is to make sure your printed documents retain their original formatting as if printed from a PC and ensure high quality printouts. However, please note that there is no guaranteed support for all fonts, or minor formatting selections. If you need completely accurate prints, we recommend that you print directly from your PC.

You can print email content from the BlackBerry native email application with “Print with PrintJinni” from the menu. To enable printing of email content, PrintJinni (BlackBerry Version) requires access to Cloud Services.

You can print email attachments, which are supported by PrintJinni (BlackBerry Version), from the BlackBerry native email application with “Print Attachments with PrintJinni” from the menu. To enable printing of supported Microsoft Office documents and PDF files, PrintJinni (BlackBerry Version) requires access to Cloud Services.

PrintJinni (BlackBerry Version) lets you paste any text content that can be selected and copied. Just paste the copied text content onto the “Paste Board” and print. The original formatting may not be retained.

If your BlackBerry device has an app supporting zip folders, you can extract the supported files to the Files application and print using “Print with PrintJinni” from the menu.

You can print from the BlackBerry native email, Browser and Files application, provided the document type is supported by PrintJinni (BlackBerry Version).
In the case of other apps, you can download the files, supported by PrintJinni (BlackBerry Version), to the BlackBerry Files application and print with “Print with PrintJinni” from the menu.

Yes. PrintJinni (BlackBerry Version) wireless mobile print app lets you use your standard device browser and enables printing with a few simple steps.
For printing a specific webpage from the standard device browser, select “Print with PrintJinni” from the menu. PrintJinni generates a preview of the webpage before you print it. Webpage printing requires a valid PrintJinni Services subscription and access to Cloud Services.
For printing webpages of logged-in/secure sessions (for e.g., an invoice of an online purchase), just select and copy the text content, and use PrintJinni’s “Paste Board” to print. “Paste Board” is enabled only if you have a valid subscription to PrintJinni Services.

Printing from web storage services can be done by downloading the files, supported by PrintJinni (BlackBerry Version), to the BlackBerry Files application and printing with “Print with PrintJinni” from the menu.

The full functionality of PrintJinni (BlackBerry Version) is available only if you register for PrintJinni Services with a valid email address. Should you not wish to register, then you may opt for the Limited Use Option, in which case PrintJinni (BlackBerry Version) can still function on your BlackBerry device with limited functionality printing only JPEG files.

PrintJinni Services provides you with the following:

	Print Services, which consists of In Device Services and remote Cloud Services
	Support Services, which offers you technical support via email (in English only)

PrintJinni Services is offered in a subscription model at different prices with different validity periods. Without subscribing to PrintJinni Services, you will not be able to print supported Microsoft Office documents, webpages, PDF files, email content or utilize the full wireless mobile printing functionality of the app. Subscription requires you to provide us with a valid email address.

For more details on the terms and conditions of PrintJinni Services, please refer to the End User License and Services Agreement.

In Device Services offered with PrintJinni Services allows you to print supported files that do not need access to Cloud Services.

The Cloud Services offered with PrintJinni (BlackBerry Version) are operated on high-availability servers on the Web. However, the Cloud Services may not be uninterrupted and their availability is subject to server and network maintenance and upgrades, or disruption due to any other unforeseen events. The remote server is a trusted website (CyberTrust®). Your data is sent via SSL and uses 128-bit encryption. However, please note that there are risks inherent in Internet connectivity that could result in loss of privacy, property and your confidential information.

For more details on the terms and conditions of PrintJinni Services, please refer to the End User License and Services Agreement.

We expect you to use the Cloud Services for lawful purposes only. You shall not use the Cloud Services in violation of any applicable law or regulation. This includes without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that that is obscene, defamatory, seditious, incites racial disharmony, constitutes an illegal threat or violates export control law. In the event of a violation, we reserve the right to terminate your subscription for PrintJinni Services.

For more details on the terms and conditions of PrintJinni Services please refer to the End User License and Services Agreement.

When you use the Cloud Services for printing we store your documents on our servers only for the duration necessary to enable printing. However, we do collect certain personal data (like your email address) and usage statistics to track subscription, ensure your compliance with the terms of usage of PrintJinni Services, and to modify/enhance our offerings.

We reserve the right, but not the obligation, to monitor any documents sent by you to the Cloud Services, to investigate any reported or apparent violation of the End User License and Services Agreement, and to take any action that we in our sole discretion deem appropriate.

For more details please refer to the End User License and Services Agreement.

If you do not subscribe to PrintJinni Services, you will be able use PrintJinni (BlackBerry Version) wireless mobile print app only in the Limited Use Option, with limited functionality printing only JPEG files.

No. If you plan to use PrintJinni (BlackBerry Version) in the Limited Use Option, you do not need to subscribe to PrintJinni Services. However, you will have limited functionality printing only JPEG files.

The print performance offered by PrintJinni (BlackBerry Version) depends on the memory and processing power available on your BlackBerry device. In addition, the file size and the bandwidth available on your broadband or cellular internet service to access Cloud Services will also determine performance. Further, while we have provisioned adequate computing capacity for Cloud Services, it is also dependent on the concurrent number of users accessing the service at that point of time.

PrintJinni (BlackBerry Version) wireless mobile print app supports smartphones based on the following BlackBerry Device Software versions:

	5.0
	6.0

PrintJinni (BlackBerry Version) wireless mobile print app currently supports only BlackBerry smartphones running BlackBerry Device Software version 5.0 & 6.0. A version with support for PlayBook™ and BlackBerry Device Software version 7.0 will be available in the future.

PrintJinni (BlackBerry Version) supports any email system that is configured in the BlackBerry email.

Printing from web storage services can be done by downloading the files, supported by PrintJinni (BlackBerry Version), to the BlackBerry Files application and printing with “Print with PrintJinni” from the menu.

No. PrintJinni (BlackBerry Version) cannot edit any documents on your BlackBerry device. It only allows you to preview and print.

PrintJinni (BlackBerry Version) does not support password-protected email attachments. However, you can still open the document, select and copy the text content you wish to print using “Paste Board”.

For printing webpages of logged-in/secure sessions, you need to select and copy the text content you wish to print using “Paste Board” in PrintJinni (BlackBerry Version).

PrintJinni (Android Version) supports a wide range of printers/MFPs from Dell, HP, Lexmark, OKI, Ricoh, Samsung, Xerox and other various manufacturers complying with the following:

	PostScript® 3 or PCL 5® or PCL 6® compatibility
	Wi-Fi enabled or accessible via a Wi-Fi network
	SNMP enabled

You can use any paper type including photo paper that is supported by your printer. Results may vary, as PrintJinni (BlackBerry Version) is not using the highest available resolution of the printer.

PrintJinni (BlackBerry Version) prints all Office documents, PDF files, etc. at 300 DPI. JPEG files are printed at original resolution.

PrintJinni (BlackBerry Version) offers different print options based on the item selected by you for printing.

For documents, PrintJinni (BlackBerry Version) offers the following print options:

	Paper size to be used: Letter, A4
	No. of copies
	Page Range
	Color options: Color, Black & White (Auto default for each printer: last used paper size, color options)

For images, it offers the following print options:

	Image size/Paper size to be used: 5”x7”, 4”x6”, Letter, A4
	No. of copies
	Color options: Color, Black & White (Auto default for each printer: last used paper size, color options)
	Image Orientation: Automatic

PrintJinni (BlackBerry Version) limits file sizes to 5 MB.

The PrintJinni (BlackBerry Version) wireless mobile print app will continue to print.

You will have to buy a PrintJinni Services subscription pack once your free trial has expired. You require BES or BIS connectivity for accessing BlackBerry App World and purchasing PrintJinni Services subscription.

Under “Buy Services” of PrintJinni (BlackBerry Version), you will find the various PrintJinni Services subscription packs available. Each of these packs has the following components:

Validity: The number of days that the subscription pack is valid for
$: Price of the subscription pack

You need to buy a PrintJinni Services subscription pack to enable you to print supported Microsoft Office documents, webpages, PDF files, email content and enable the full wireless mobile printing functionality of the app. A PrintJinni Services subscription offers you access to In Device Services and Cloud Services for preview and printing, and also entitles you to access our Support Services for technical assistance via email in English.

The different PrintJinni Services subscription packs available for PrintJinni (BlackBerry Version) are:

Validity	Price
50 days	$0.99
150 days	$1.99
250 days	$2.99
1 year	$3.99

Subscription expires upon the end of specified validity period

Yes, you can. Your PrintJinni (BlackBerry Version) download comes with a free PrintJinni Services subscription trial pack that is valid for 30 days. After this, you will need to renew your subscription to PrintJinni Services.

You get Print Services (consisting of In Device Services and Cloud Services) and Support Services (for technical assistance via email in English) during the validity of the free trial when you download PrintJinni (BlackBerry Version).

The different PrintJinni Services subscription packs available for PrintJinni (BlackBerry Version) are:

Validity	Price
50 days	$0.99
150 days	$1.99
250 days	$2.99
1 year	$3.99

Subscription expires upon the end of the specified validity period

PrintJinni (BlackBerry Version) wireless mobile print app is offered with no warranty. All updates and upgrades are offered at the discretion of Thinxtream.

In PrintJinni (BlackBerry Version), you will need to provide a valid email address to register and use PrintJinni Services to enable printing of supported Microsoft Office documents, webpages, PDF files, email content and utilize the full wireless mobile printing functionality. In case you don’t provide the requested information, then you may opt for the Limited Use Option, in which case PrintJinni (BlackBerry Version) can still function on your BlackBerry device with limited functionality printing only JPEG files.

The general process is as follows:

	Ensure that your BlackBerry device has internet access through cellular network with BES or BIS connectivity to access BlackBerry App World.
	Download PrintJinni from BlackBerry App World.
	Register by submitting a valid email address.
	Ensure that your BlackBerry device and the printer are on the Wi-Fi network. If not, follow the instructions on either the BlackBerry device or printer to setup correctly.
	Run PrintJinni. Ensure that your BlackBerry device has internet access through either broadband or cellular network for accessing your email and the Cloud Services (if needed). Also, ensure that your BlackBerry device has access to the printer over Wi-Fi.
	For email content:
	Open the email message. Select “Print with PrintJinni” from the menu. Preview and print.
	For email attachments supported by PrintJinni (BlackBerry Version):
	Open the email message with the attachments. Select “Print Attachments with PrintJinni” from the menu. Select the attachment you wish to print. Preview and print.
	For supported documents from any app:
	Download the document to the BlackBerry Files application. Select the file from the Files application. Select “Print with PrintJinni” from the menu. Preview and print.
	For webpage printing:
	Select “Print with PrintJinni” from the menu. PrintJinni generates a preview of the webpage and you can print the same. For secure webpages/authorized sessions, select and copy the text content into “Paste Board” to print.
	For “Paste Board” printing:
	Select and copy the text content you wish to print. Use “Paste Board”. Print.

No. PrintJinni (BlackBerry Version) can only print to supported printers that are accessible via Wi-Fi networks.

No. PrintJinni (BlackBerry Version) version supports printers with built-in Wi-Fi capability as well as those that are connected and available through a Wi-Fi network.

You have to enter a printer name and a valid IP address. Once added, you can validate to check the availability of the printer. Once validated, your printer is ready to use.

You will have to use the Back/Escape button to cancel the job.

You can access the Cloud Service if you have a valid PrintJinni Services subscription and have access to internet via a broadband or cellular network.

From the PrintJinni (BlackBerry Version) wireless mobile print app, select “Buy Services”. Your subscription details (subscription end date) will be displayed. Once your subscription ends, you will be able to choose and buy any one of the PrintJinni Services subscription that is displayed. You require BES or BIS connectivity for accessing BlackBerry AppWorld and purchasing PrintJinni Services subscription.

Our PIN email should be delivered to your email account within a few minutes of registration, subject to Internet traffic conditions.

If you have not received it after a reasonable wait, please follow these instructions:

	Your custom email filing rules may have moved our PIN email from the Inbox to one of your email Folders. Please check all your email Folders.
	Occasionally, your email account or internet service provider may classify our PIN email as Spam or Junk. Please check your Spam or Junk email folders and add our email address to your Safe Senders list.
	If you still have not found our PIN email, it may be lost or blocked by your internet service provider. Please contact our support for assistance by clicking here and note the following:
	Do not forget to provide the email id you supplied during registration to help us retrieve your PIN. Without this, we will not be able to validate you. In addition, in your support request (in the additional details section), please provide us with an alternate email id (such as a Gmail, Hotmail or Yahoo mail id). This is to ensure that our email reaches you.

Follow the directions in your Printer User Manual or the Quick Start Guide.

Please ensure that:

	Your printer is supported by PrintJinni (BlackBerry Version).
	The printer has been setup using Wi-Fi guidelines as per the Printer User Manual.
	The SNMP option is enabled (typically it should be enabled by default).
	Your WiFi router/network is enabled for receiving broadcast requests.
	The printer is turned ON.
	Your printer is connected to the same network as your BlackBerry device.
	If you know your printer’s IP address, it can be entered manually.

Your PrintJinni Services subscription might have expired. Please check the validity of your subscription under “Buy Services”.

This can occur due to either of the following:

	You have chosen to install PrintJinni (BlackBerry Version) in the Limited Use Option restricting its wireless mobile printing functionality. Download and reinstall the app again and complete the registration process as instructed.
	Your subscription to PrintJinni Services has expired. Please use “Buy Services” to purchase a new PrintJinni Services subscription pack.

Sometimes when you are in an authorized session and try to print, the URL request sent to the web server will get rejected as the logged session cannot be validated and will result in an error.

For such pages, select and copy the text content you wish to print from your browser and use PrintJinni’s “Paste Board” to print.

Complex webpages with several or dynamic elements may not preview or print accurately in the current release of PrintJinni (BlackBerry Version).

Yes, only text content is pasted into “Paste Board”. Alternatively, if you are in a non-secure session, you can print using “Print with PrintJinni” from the menu.

It is very likely that your printer is not supported. Please check your printer manual to make sure it is a PostScript 3, PCL 5 or PCL 6 compatible printer. (For more details please refer to your respective manufacturer: Dell, HP, Lexmark, OKI, Ricoh, Samsung, Xerox.)

Open the printer tray, reset the tray slot and replace the existing paper with the required size.

Print to any size smaller than the paper available in the printer. Else, the content in your document that is beyond the paper size may not get printed.

You will need to clear the jam and once that is done, the printer will restart printing. The print job may need to be re-initiated.

This depends on the size of the job. One-page documents should be saved in your printer’s memory and would normally print after a paper reload. For longer documents or color images, they may have to be resent.

You need to register yourself with the data requested by the PrintJinni (BlackBerry Version) wireless mobile print app to activate your subscription for PrintJinni Services and print supported Microsoft Office documents, webpages, PDF files, email content and utilize the full wireless mobile printing functionality. The registration data is required to track your subscription period and monitor usage per the terms and conditions. In case you don’t want to register, then you may opt for the Limited Use Option, in which case PrintJinni (BlackBerry Version) can still function on your BlackBerry device with limited functionality printing only JPEG files.

Please ensure that the BlackBerry App World is configured and accessible from your BlackBerry device. You require BES or BIS connectivity for accessing BlackBerry App World and purchasing PrintJinni Services subscription.

Relaunch the app after sometime. If you are still unable to print, PrintJinni (BlackBerry Version) will prompt you to contact PrintJinni Support. Alternatively, you can contact our support with the BlackBerry App World transaction receipt of your purchase.

Please download and reinstall the PrintJinni (Android Version) wireless mobile print app again. Register for PrintJinni Services as instructed and use the app for printing Microsoft Office documents, webpages, PDF files and email content.

Please download and reinstall the app again. Register for PrintJinni Services as instructed.

You may not be able to purchase PrintJinni Services due to the following:

	You have selected the Limited Use Option at the time of registration. Download and reinstall the app again and complete the registration process as instructed.
	You may not have access to BlackBerry App World due to network problems. Check your network connection and ensure you have BES or BIS connectivity.
	Your current subscription is still valid and is yet to expire.

For any support on PrintJinni that you may need, please click here. We will provide you with the required support via Email.