Benefits
Customer Satisfaction

Meeting customer demands for high uptime, proactive support and prompt service.

As customer demands increase and competition become more intense, OEMs and service providers are under pressure to deliver on time, every time.

DeviceMaestro’s real-time monitoring capability allows you to keep track of various device parameters. Such information can be proactively used for preventive maintenance before issues become critical. Its ability to provide notifications can also help in speedily pinpointing defective devices and fault locations and promptly taking remedial measures. The result is better availability of devices, lower average-time-to-repair (ATTR) and higher mean-time-between-failures (MTBF).

Device software upgrades can be centrally administered and managed, keeping customer equipment current and up to date. Where your devices require supplies (e.g., consumables for printers), alerts can help you promptly deliver them to customer locations.

The net result: fewer customer calls/escalations and improved customer satisfaction.
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